Manual № 72 · Giving and receiving feedback

TheUsefulKind

The manual for giving and receiving feedback.

A third of feedback makes performance worse. This is about the rest.

12 modules — for anyone who has to tell someone how they are doing, or be told

  1. 01The Third That Makes It Worse
  2. 02When This Is Not a Feedback Problem
  3. 03Four Different Things, All Called Feedback
  4. 04The Sandwich, and Other Things You Were Taught
  5. 05Behavior, Not Character
  6. 06Specific Enough to Act On, and No More
  1. 07When to Say It
  2. 08Receiving It: The First Twenty Minutes
  3. 09Sorting It: True, Partly True, Wrong
  4. 10Asking For It Without Fishing
  5. 11The Review, Calibration, and the Ranking Problem
  6. 12The Conversation You Are Avoiding: A Written Plan

Two editions

Themanual,orthemanualand the toolkit.

Standard edition

$39

The full program: all 12 modules, with the exercises, logs, and checklists that save as you go. Everything you need to do the work.

Elite edition · most complete

$69

Everything in Standard, plus The Toolkit, 14 techniques drawn from across the evidence base, each labeled with where it comes from and how strong the support behind it actually is, to use alongside this program rather than instead of it. With original diagrams throughout.

Start with Standard if you would rather. You can upgrade to Elite at any time for the $30 difference, and nothing you have written is lost. And once you own one manual, every other one is 20% off.

Inside The Toolkit

  1. 01The Locus Test
  2. 02Describe, Effect, Ask
  3. 03The Standard, Made Visible
  4. 04Reinforcing the Approximation
  5. 05The Ask That Gets an Answer
  6. 06Ask, Tell, Ask
  7. 07The Grammar of Choice
  1. 08When They Cry, Argue, or Go Silent
  2. 09The Ninety-Second Wave
  3. 10Sorting the Signal
  4. 11Feedback Upward
  5. 12Across a Difference
  6. 13The Delay Dial
  7. 14The Late Arrival

Educational content — not therapy, diagnosis, or treatment, and not a substitute for a clinician when one is needed. Every manual opens with a safety page. If you are thinking about suicide, call or text 988 now.